TACLOBAN CITY-Relevant to its commitment to participatory and data-driven governance, the Tacloban City Government was selected among 12 highly urbanized cities in the country for the conduct of the Citizen Satisfaction Index System (CSIS) survey of the Department of Interior and Local Government (DILG).
The CSIS is a DILG performance tool that collects and generates data on citizens’ feedback on the LGU frontline program services conducted last year through DILG’s partner Local Resource Institute (LRI), the Eastern Visayas State University.
The results of the said survey, which had a total of 150 respondents from 21 city barangays, were presented through the utilization conference held on Tuesday, February 27 at Hotel Alejandro.
Survey data presented during the conference showed a “high level of awareness” of LGU services, and the majority of the respondents showed that they were satisfied with the delivery of services by the LGU.
Other aspects of the survey showed generally satisfactory results, such as those on economic investment and promotion, support for education, public works and infrastructure, and social welfare services.
Other highlights of the utilization conference were the signing of the Pledge of Commitment, to signify the commitment and support of the DILG, the local government, and the CSOs in implementing the Citizen-driven Priority Action Plan (CPAP).
Meanwhile, present during the event were DILG Regional Office 8 Assistant Regional Director Atty. Darwin Bibar, DILG Tacloban City Director, Engr. Visitacion Giva and the CSIS core team, headed by Dr. Jovito Madeja.
LGU attendees included the representative of Mayor Alfred S. Romualdez, City Planning and Development Coordinator Janis Canta, along with other officials that included City Councilors Elvira Casal and SK Federation President Dirko De Paz, and heads and representatives of frontline city government offices and civil society organizations.
(H.J. ROCA/CITY INFORMATION OFFICE)
